Customer Service Representative (English)
P
primexbtFintech (forex/crypto)
100% remote job at any place you wish, Shifts are 2/2 4am-4pm GMTFull-TimeJunior
SalaryCompetitive salary based on your experience
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and oral English.
- Experience
- 1+ years of online customer support experience.
- Required Skills
- Troubleshooting
Requirements
- Have experience in fintech (forex/crypto).
- Have 1+ years of online customer support experience.
- Have excellent written and oral English.
- Have excellent interpersonal and communication skills.
- Be able to manage or navigate stressful situations.
- Have experience using customer service software, tools, and databases.
- Work shifts on a 2/2 schedule from 4am to 4pm GMT.
Responsibilities
- Respond promptly to customer queries through email, live chat, and phone calls.
- Work with other departments to address complex problems and escalate issues when necessary.
- Follow up with customers to ensure their concerns are resolved.
- Troubleshoot customer issues using different diagnostic techniques.
- Record and document recurring issues to contribute to process improvement.
- Create informational materials, including FAQ articles, user manuals, and tutorials.
- Guide current and prospective clients on acquiring additional company products and services.
- Identify and execute initiatives to improve the customer experience.
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