Customer Support Coach
C
CloudbedsHospitality software
Location: Canada; Work from home in eligible locations across CanadaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Spanish and/or Portuguese fluency is a plus, but not required
- Experience
- 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort; alternatively, more than 2 years of proven experience in the area.
- Required Skills
- Problem SolvingCustomer serviceComputer skillsTroubleshootingCustomer support
Requirements
- Have at least 1 year of hands-on, front-of-house hospitality operations experience at a hotel or resort, such as Front Desk, Night Auditor, Guest Services, Revenue Manager, or Assistant Manager.
- Alternatively, have a compatible graduation course or more than 2 years of proven experience in the area.
- Customer service or similar experience is a plus.
- Bring strong communication skills and a positive attitude.
- Demonstrate problem-solving skills and emotional intelligence.
- Have strong learning agility.
- Be comfortable using computers and systems.
- Have an excellent internet/Wi-Fi connection.
- Spanish and/or Portuguese fluency is a plus, but not required.
Responsibilities
- Assist existing hotel customers with using the software.
- Resolve customer inquiries by phone, email, chat, or other support channels.
- Troubleshoot issues and make outbound calls for escalated cases.
- Build customer relationships with empathy to support loyalty, retention, and software adoption.
- Gather customer feedback and requirements for future software releases.
- Use training materials and attend online company training to stay current with system updates.
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