Customer Support Specialist

New

J.D. PowerAutomotive data

Remote | CanadaFull-TimeSenior

Salary24 - 25 CAD per hour

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Job Details

Experience: 2–5 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment
Required Skills: RESTful APIsJSONTroubleshootingTechnical supportCRMCustomer support

Have 2–5 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment.
Bring working knowledge of REST/SOAP APIs and JSON/XML data formats.
Demonstrate the ability to learn complex systems and product ecosystems.
Have experience with CRM and ticketing platforms.
Use diagnostic tools, internal test utilities, and data validation tools.
Demonstrate strong analytical, triage, and troubleshooting skills.
Provide clear written and verbal communication, customer empathy, and a professional presence.
Post-secondary education in IT or Computer Science, or equivalent practical experience, is preferred.
Experience supporting dealer- and OEM-facing automotive software and data platforms is preferred.
Telephony experience is preferred.

Serve as the first point of contact for customer inquiries about usability, configuration, data, and software behavior.
Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate.
Explain solutions, system behavior, and next steps clearly and empathetically.
Document cases thoroughly and accurately in CRM and ticketing systems.
Follow defined workflows, SLAs, and escalation processes.
Collaborate with Product, Engineering, Data, and Sales teams to resolve issues and surface recurring defects.
Contribute to knowledge-base content, playbooks, and process improvements.

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