Technical Customer Support Specialist
T
TeleperformanceCustomer support
We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.Full-TimeJunior
Salary19.5 CAD per hour
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Job Details
- Languages
- Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)
- Experience
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceiOSData entryTechnical support
Requirements
- Have a minimum of 6 months of experience in a customer-facing environment, such as phone, chat, or in-person service.
- Have at least a high school degree; a technology degree or certification is an asset.
- Communicate clearly in English and French, both verbally and in writing.
- Type at least 30 words per minute and successfully pass a language and grammar screening.
- Have excellent home internet with a hardwired connection.
- Have experience with iOS, smartphones, tablets, PC, or Mac.
- Have professional or personal technical troubleshooting experience.
- Be able to navigate multiple systems and tools and use analytical troubleshooting methods.
- Be at least 18 years old.
- Have open availability for shifts across Monday to Sunday, with at least one weekend day available.
- Work 8-hour shifts, 5 days a week, which may be morning, afternoon, or night shifts.
Responsibilities
- Provide first-level customer service and technical solutions for client products.
- Build and maintain positive customer relationships by offering personalized solutions.
- Coordinate requests with other company functions and schedule service calls.
- Follow up with customers and answer inbound and outbound queries.
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures.
- Enter data accurately using prescribed applications.
- Adapt communication style to different audiences and respond with active listening and empathy.
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