Retail Operations Manager
New
S
SnifConsumer products
Listing location: New York, New York / New Jersey / Pennsylvania; Workplace type: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of relevant experience in wholesale order management, retail operations, or customer operations within a consumer products business
- Required Skills
- Microsoft ExcelGoogle SheetsProcess improvement
Requirements
- Have 3+ years of relevant experience in wholesale order management, retail operations, or customer operations within a consumer products business.
- Have personally managed national retailer orders from receipt through delivery and invoicing.
- Have experience resolving order exceptions across internal teams and fulfillment partners.
- Have experience supporting multiple distribution centers and meeting retailer routing and compliance requirements.
- Have hands-on experience monitoring EDI transactions, diagnosing operational errors, and working with providers to resolve them.
- Have experience working directly with third-party warehouses and transportation partners on fulfillment and delivery issues.
- Have strong Excel or Google Sheets skills, including reconciling order, inventory, shipment, and invoice data.
- Use sound judgment to explain risks, recommend actions, and identify decisions requiring approval.
- Communicate clearly, pay careful attention to detail, and follow through consistently.
- Be able to describe a process improvement and its resulting change in accuracy, service, or manual effort.
Responsibilities
- Manage daily orders across retail channels, including Ulta, Ulta International, Amazon, and future distribution channels.
- Validate purchase orders against item data, pricing, quantities, inventory, and delivery requirements, and resolve discrepancies.
- Coordinate with Procurement and Inventory on shortages, fulfillment priorities, and order risks.
- Work with fulfillment providers to meet retailer requirements for order confirmation, routing, labeling, shipping documentation, pickup, and delivery.
- Monitor EDI transactions and retailer portals, resolve missing or rejected documents, and verify receipt of order, shipment, and invoice information.
- Prepare and submit invoices, reconcile order, shipment, and invoice quantities, and resolve discrepancies and deductions with Finance.
- Investigate operational chargebacks, prepare dispute documentation, track deadlines, and address recurring causes.
- Coordinate order-execution readiness for retailer and item launches, including operational data checks, test orders, workflows, and handoffs.
- Maintain order records and reporting by retailer and distribution center, and improve procedures, service reporting, backup coverage, and repetitive work.
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