- Manage daily orders across retail channels, including Ulta, Ulta International, Amazon, and future distribution channels.
- Validate purchase orders against item data, pricing, quantities, inventory, and delivery requirements, and resolve discrepancies.
- Coordinate with Procurement and Inventory on shortages, fulfillment priorities, and order risks.
- Work with fulfillment providers to meet retailer requirements for order confirmation, routing, labeling, shipping documentation, pickup, and delivery.
- Monitor EDI transactions and retailer portals, resolve missing or rejected documents, and verify receipt of order, shipment, and invoice information.
- Prepare and submit invoices, reconcile order, shipment, and invoice quantities, and resolve discrepancies and deductions with Finance.
- Investigate operational chargebacks, prepare dispute documentation, track deadlines, and address recurring causes.
- Coordinate order-execution readiness for retailer and item launches, including operational data checks, test orders, workflows, and handoffs.
- Maintain order records and reporting by retailer and distribution center, and improve procedures, service reporting, backup coverage, and repetitive work.
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