ServiceNow Solution Architect - FSO, FSM, CSM
New
J
JobgetherInsurance and financial services
Listing location: CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8–12 years of experience in application development within a SaaS, PaaS, or enterprise software environment; at least 3 years of hands-on experience with the ServiceNow platform.
- Required Skills
- RESTful APIsServiceNow
Requirements
- Have 8–12 years of application development experience in a SaaS, PaaS, or enterprise software environment.
- Have at least 3 years of hands-on ServiceNow platform experience and a strong understanding of its architecture.
- Have demonstrated experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions.
- Have insurance industry experience, either at an insurance carrier or delivering technology programs for insurance clients, and knowledge of policy servicing and claims.
- Have experience with Customer Service Management (CSM) and Field Service Management (FSM), including foundational understanding of the CSM data model supporting FSO.
- Have strong ServiceNow scripting skills and the ability to lead technical solution development in client-facing environments.
- Have working knowledge of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
- Have experience with Agile/Scrum methodologies and cross-functional delivery teams.
- Be proficient in Microsoft Word, Excel, and PowerPoint.
- Hold ServiceNow Certified System Administrator (CSA) and a relevant ServiceNow Certified Implementation Specialist (CIS) certification, preferably in FSO or CSM, or obtain them within six months of joining.
- ITIL Foundation certification, ServiceNow micro-certifications, and exposure to ServiceNow AI capabilities such as Now Assist and AI Agents are preferred.
Responsibilities
- Act as the primary technical point of contact for FSO programs and advise insurance and financial services clients.
- Lead customer workshops to gather, clarify, and document requirements across policy servicing, claims management, customer service, and related insurance operations.
- Architect and design scalable ServiceNow FSO solutions aligned with client objectives, industry requirements, and platform best practices.
- Develop architectural blueprints and detailed technical requirements for FSO, CSM, and FSM implementations.
- Create and estimate development stories, monitor engineering progress, and ensure solution quality, performance, and timely delivery.
- Lead, coach, and mentor software engineers, allocating tasks according to individual strengths and project needs.
- Collaborate with project managers to manage scope changes, resolve technical challenges, and maintain alignment with delivery objectives.
- Conduct solution demonstrations, prepare technical documentation, and facilitate knowledge transfer among stakeholders and delivery teams.
- Maintain technical and process documentation in internal repositories.
- Research developments in insurance and financial services to identify opportunities to improve existing solutions and develop new platform offerings.
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