ServiceNow Solution Architect - FSO, FSM, CSM
New
N
NewRocketFinancial services
Remote - US or CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8–12 years of experience in application development at a SaaS, PaaS, or enterprise software company; 3+ years of ServiceNow platform experience
- Required Skills
- LDAPRESTful APIsServiceNow
Requirements
- Have 8–12 years of application development experience at a SaaS, PaaS, or enterprise software company.
- Have 3+ years of ServiceNow platform experience and a deep understanding of its architecture.
- Bring hands-on experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions.
- Have insurance industry experience at a carrier or delivering programs for insurance clients, with knowledge of policy servicing and claims.
- Have experience with CSM and FSM, including a fundamental understanding of the CSM data model.
- Demonstrate strong ServiceNow scripting skills.
- Have working knowledge of ServiceNow integration technologies: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
- Have experience leading the development and delivery of ServiceNow solutions in client environments.
- Have experience with Agile/Scrum methodology.
- Hold ServiceNow Certified System Administrator (CSA) certification and a relevant ServiceNow Certified Implementation Specialist (CIS) certification, or obtain them within six months of hire; FSO or CSM CIS is preferred.
- Be willing and able to continue ServiceNow education and complete ServiceNow competency certifications and module accreditations.
Responsibilities
- Serve as the primary technical point of contact for FSO programs and represent the engineering team to insurance and financial services customers.
- Facilitate customer workshops to capture and define requirements across policy servicing, claims, and customer service.
- Define FSO solutions aligned with client business problems, industry needs, and ServiceNow best practices.
- Provide engineers with architectural blueprints and requirements for FSO, CSM, and FSM implementations.
- Write and estimate Stories, monitor engineers’ work, and ensure development quality and delivery.
- Lead, coach, and mentor Software Engineers, aligning project tasks to their skill sets.
- Partner with Project Managers to manage scope creep and resolve technical issues.
- Conduct demos, deliver documentation, and facilitate knowledge transfer.
- Research insurance and financial services industry trends to propose enhancements to FSO products and offerings.
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