Senior ServiceNow Developer (CSM, FSM, & Integrations)
New
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Support Tech LLCServiceNow development
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of ServiceNow Development experience with a focus on CSM and FSM implementations.
- Required Skills
- RESTful APIsServiceNow
Requirements
- Have 5+ years of ServiceNow development experience focused on CSM and FSM implementations.
- Have a proven track record building complex REST/SOAP integrations.
- Bring mastery of Flow Designer, Integration Hub, Business Rules, Script Includes, and Service Portal.
- Have expert knowledge of Import Sets, Transform Maps, and transform engines for normalizing data from multiple external sources.
- Be able to build cross-functional dashboards for technician performance and integration health.
- Field Nation API or Connector experience is highly preferred.
- ServiceNow Certified System Administrator (CSA) certification is preferred.
- ServiceNow Certified Application Developer (CAD) certification is preferred.
- ServiceNow Certified Implementation Specialist (CIS) in FSM or CSM is preferred.
- Prior experience in a tech-support or field-service-heavy industry is preferred.
- Experience with Service Bridge or eBonding between ServiceNow instances is preferred.
Responsibilities
- Design and implement unified intake workflows that route CSM Cases to FSM Work Orders or ITSM Incidents based on business logic.
- Configure and optimize Dispatcher Workspace and the ServiceNow Mobile App for field technicians.
- Build CSM Install Base and Sold Products architecture to provide technicians with customer hardware and software visibility.
- Own the ServiceNow and Field Nation integration, including status synchronization, technician check-ins, and automated work order posting.
- Develop real-time synchronization with Webhooks and Scripted REST APIs.
- Automate cost tracking by bringing Field Nation spend limits and invoice data into ServiceNow expense lines.
- Build an API to ingest external client work orders into a normalized ServiceNow format.
- Use Integration Hub and Flow Designer to manage cross-platform workflows.
- Maintain Correlation ID logic to prevent duplicate tickets and support bi-directional comment and attachment syncing.
- Build dashboards for technician performance and integration health, including error monitoring.
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