ServiceNow Developer Principal
New
J
JobgetherEnterprise IT
Based in the United States; fully remoteFull-TimePrincipal
Salary112,840 - 143,750 USD per year
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Job Details
- Experience
- At least five years of relevant professional experience in software development, ServiceNow implementation, platform administration, or related technical roles.
- Required Skills
- JavascriptRESTful APIsJSONServiceNow
Requirements
- At least five years of relevant professional experience in software development, ServiceNow implementation, platform administration, or related technical roles.
- Technical training, relevant certifications, or a degree in a related discipline.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong functional and technical knowledge of ServiceNow, including Incident, Change, and Problem Management.
- Experience with CMDB architecture and scoped application development.
- Proficiency in JavaScript, Glide APIs, HTML/CSS, JSON, and XML.
- Experience developing REST and SOAP integrations and working with IntegrationHub, MID Server administration, and third-party connectivity.
- Solid understanding of ITIL processes and service management best practices.
- Understanding of SDLC, requirements gathering, testing, deployment, and platform maintenance, including Agile/Scrum experience.
- Experience guiding team progress, facilitating Agile ceremonies and demonstrations, reviewing solutions, estimating workloads, and mentoring colleagues.
- Ability to produce technical documentation and contribute to proposals, architecture discussions, and solution design.
- Must be able to pass the required background investigation to obtain a Public Trust designation before starting.
Responsibilities
- Design, configure, enhance, and maintain ServiceNow applications and workflows.
- Develop and optimize Incident, Change, and Problem Management workflows.
- Implement automation using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Maintain Service Catalog items, record producers, and Service Portal components.
- Maintain CMDB structures, relationship mappings, and reconciliation rules aligned with CSDM.
- Build and support upgrade-safe applications using ServiceNow Studio and Application Engine.
- Develop and troubleshoot REST and SOAP integrations, IntegrationHub spokes, and MID Server configurations.
- Collaborate with stakeholders on solution architectures, governance, and technical specifications.
- Support Agile planning, platform upgrades, instance cloning, and Automated Test Framework testing.
- Mentor team members and promote engineering practices, documentation, and continuous improvement.
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