Customer Service Representative

New

JobgetherTravel accommodation

Candidates must be based in Canada, Mountain TimeContract

Salary17 - 19 CAD per hour

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Job Details

Required Skills: Microsoft ExcelMicrosoft OfficeProblem SolvingCustomer service

Previous experience in the hospitality industry is required.
Experience using reservation systems and customer support platforms is required.
Availability to complete mandatory two-week training, Monday to Friday, from 8:30 a.m. to 4:30 p.m. Mountain Time.
Availability for weekday evening and weekend shifts is required.
Availability for shifts between 7:00 a.m. and 11:00 p.m. Mountain Time on weekends and 3:00 p.m. and 11:00 p.m. Mountain Time on weeknights.
Intermediate proficiency in Microsoft Office applications, including Excel.
Strong organizational skills and accuracy when managing reservations, records, support tickets, and property listings.
Ability to manage competing priorities, remain calm under pressure, exercise sound judgment, and escalate issues appropriately.
Familiarity with Sabre is an asset.
Experience in travel, accommodation, workforce lodging, or a contact centre environment is valued.

Assist customers with booking, modifying, and cancelling reservations and with account inquiries by phone, email, and chat.
Provide timely customer support using product knowledge and customer service tools.
Coordinate reservations and address concerns with customers and accommodation providers.
Identify customer needs, resolve issues, and escalate complex cases when needed.
Guide customers on available products and services for accommodation and travel.
Create, review, and publish accurate property listings on the digital platform.
Maintain reservation details, customer information, support tickets, and property content.
Share trends, feedback, and best practices to contribute to service improvements.

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