Warranty Services Representative, Common Elements
T
TarionConstruction warranties
All remote work must be completed from your home office within the province of Ontario.Full-TimeSenior
Salary67,520 - 101,300 CAD per year
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Job Details
- Experience
- 5 - 7 years’ construction related experience
- Required Skills
- Microsoft OfficeNegotiation
Requirements
- Have 5–7 years of construction-related experience, preferably in low-rise and high-rise construction methods.
- Bring training and experience in a neutral dispute resolution role, such as mediator, conciliator, or claim adjudicator, or related experience managing complaint processes.
- Be able to hear from participants, analyze information, encourage resolution, and make recommendations or write decisions.
- Have skills in interest-based approaches to mediating or resolving disputes in person, by telephone, by videoconference, or online.
- Demonstrate verbal and written communication, observation, negotiation, problem-solving, analytical, and conflict-resolution skills.
- Exercise sound judgment and discretion, maintain confidences, and work collaboratively.
- Be able to manage confrontational or stressful situations with diverse users in an empathetic and accessible manner.
- Have at least a community college education; a building science or construction-related diploma is an asset.
- Have comprehensive knowledge of the Ontario Building Code and construction practices in Ontario.
- Be able to work independently and as part of a team in a dynamic environment.
- Have above-average keyboarding and computer skills in Microsoft Office and internet environments.
- Hold a valid Class G driver’s license and have reliable transportation.
- Have access to a high-speed internet connection in the home office.
- Ontario Building Code BCIN qualifications in Legal (general), Part 9 (home), and Part 3 (large buildings) are an asset.
Responsibilities
- Provide service and technical and warranty advice on condominium common element issues and compliance with Registrar Bulletins.
- Facilitate negotiation and resolution between parties to warranty claims while maintaining impartiality.
- Conduct inspections and meetings with external clients regarding condominium common elements.
- Recommend vendor or builder financial security retention during and at the conclusion of construction.
- Make decisions on common element warranty claims with risk exposure up to $3.5 million.
- Complete estimates and set or adjust financial reserves.
- Manage contractor and consultant services, procurement, and on-site warranty repairs as required.
- Represent Tarion as a witness at the License Appeal Tribunal and at builder associations and public outreach activities.
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