Work-At-Home Call Center Representative
New
M
MCICustomer service
Source API remote eligibility restrictions: CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer servicePowerPointTechnical support
Requirements
- Be at least 18 years of age.
- Have a high school diploma or equivalent.
- Type swiftly and accurately at 20 or more words per minute.
- Have basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
- Have a basic understanding of the Windows operating system.
- Evaluate, troubleshoot, and follow up on customer issues.
- Demonstrate conflict resolution, problem-solving, and negotiation aptitude.
- Maintain reliable attendance and punctuality.
- Be able to multitask, stay focused, and self-manage.
Responsibilities
- Listen to customers, understand their needs, and resolve customer issues.
- Use systems and technology to complete account management tasks.
- Recognize sales opportunities and apply sales skills to upgrade products and services.
- Explain and position products and processes with customers.
- Escalate customer dissatisfaction appropriately to the managerial team.
- Work toward first-call resolution through problem solving and effective call handling.
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