Cloud Operations Manager
New
A
AtmoseraCloud operations
Remote - USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Five or more years of experience in cloud operations, infrastructure operations, managed services, technical support, engineering, or service delivery, including at least three years directly managing technical teams.
- Required Skills
- Microsoft AzureChange Management
Requirements
- Have five or more years of experience in cloud operations, infrastructure operations, managed services, technical support, engineering, or service delivery.
- Have at least three years of direct technical team management experience.
- Have experience leading a technical support, service delivery, engineering, operations, or managed services team.
- Have strong working knowledge of Microsoft Azure infrastructure and cloud operations, with technical depth to guide a Technician or Administrator/Engineer team.
- Demonstrate the ability to hire, onboard, coach, evaluate, and develop employees.
- Have experience owning service delivery in a 24x7 environment, including workforce and capacity planning, schedules, shift and on-call coverage, ticket health, and service quality.
- Be able to prioritize, route, document, escalate, and resolve work in line with service commitments and support major incidents.
- Have experience with incident, problem, and change practices, escalation paths, operating procedures, technical documentation, and client-specific runbooks.
- Use service and workforce data to identify trends, root causes, resource needs, and operational risks, and report relevant KPIs.
- Have experience partnering across operational teams and support functions on staffing, priorities, escalations, incidents, service transitions, and continuous improvement.
- Be able to pass a federal background check for Public Trust Fitness.
Responsibilities
- Lead the assigned Technician or Administrator/Engineer team and own its performance, development, service quality, and continuous improvement.
- Coach and develop employees, and manage hiring, onboarding, workforce planning, capacity, and 24x7 coverage.
- Oversee ticket health, workload, escalations, and incident, problem, and change practices.
- Use service data, automation, and AI to improve quality, efficiency, and scalability.
- Maintain operating procedures, technical documentation, and client-specific runbooks.
- Partner with Client Success, Professional Services, Security Operations, Compliance, and other stakeholders on client environments and service transitions.
- Coordinate operational priorities, major incident response, cross-team improvements, and temporary leadership coverage with peer Client Operations leaders.
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