IT Operations Manager
New
J
JobgetherGovernment IT
Work remotely from anywhere in the United StatesFull-TimeManager
Salary123,250 - 166,750 USD per year
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Job Details
- Experience
- At least eight years of progressive IT experience, including three or more years in operational leadership, management, or supervisory positions.
- Required Skills
- Microsoft AzureChange ManagementServiceNowAzure DevOps
Requirements
- Hold a bachelor's degree in Information Technology, Computer Science, or a related field.
- Have at least eight years of progressive IT experience, including three or more years in operational leadership, management, or supervisory positions.
- Bring demonstrated experience supporting federal government information systems and familiarity with government operational environments and compliance requirements.
- Have strong experience with Microsoft Azure, cloud operations, infrastructure management, and cloud modernization.
- Have practical knowledge of Microsoft 365, ServiceNow, Azure DevOps, enterprise application support, and identity and access management.
- Have experience managing IT service delivery, operational performance, incident escalation, change management, release coordination, and service governance.
- Understand federal cybersecurity frameworks, FISMA controls, security assessments, ATO processes, risk management, and compliance requirements.
- Be able to lead cross-functional technical teams, manage contractors and vendors, coordinate resources, and promote accountability and collaboration.
- Be able to coordinate complex technical initiatives, oversee operational readiness, manage competing priorities, and drive modernization projects from planning through implementation.
- Preferred: experience supporting federal civilian agencies, managing Azure cloud environments, DevOps pipelines, enterprise-scale application integrations, or mission-support systems.
- Relevant ITIL, PMP, Microsoft Azure, or CISSP certifications are advantageous.
Responsibilities
- Direct daily IT service delivery across infrastructure, cloud platforms, enterprise applications, identity management, and end-user support.
- Lead operational reviews, performance monitoring, and escalation of major incidents and service disruptions.
- Oversee Microsoft Azure infrastructure and cloud modernization, including operational readiness and production releases.
- Manage operational support and lifecycle activities for ServiceNow, Azure DevOps, Microsoft 365, and custom mission-support systems.
- Lead Change Advisory Board activities and review technical changes for risk, compliance, readiness, and business impact.
- Ensure changes have documentation, implementation plans, testing procedures, and rollback strategies.
- Coordinate with cybersecurity teams on security assessments, ATO activities, audits, incident response, and remediation.
- Manage and coordinate technical staff, contractors, vendors, and service providers.
- Identify opportunities for automation, process optimization, cloud adoption, and service transformation.
- Collaborate with program offices, technical teams, agency leadership, and external partners to align IT services with organizational priorities.
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