Customer Service Representative (Activation and Invoicing)
New
S
SupportNinjaCustomer service
Source API remote eligibility restrictions: PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 3 months of customer service experience or equivalent
- Required Skills
- Customer serviceCRM
Requirements
- Have at least 3 months of customer service experience or equivalent.
- Registration, activation, invoicing, and subscription management experience is preferred.
- CRM knowledge and experience are preferred.
- Be proficient in using computers and various software applications.
- Have verbal and written communication skills.
Responsibilities
- Respond to customer inquiries by phone, email, or chat.
- Provide customers with accurate product and service information.
- Resolve customer issues promptly and efficiently.
- Follow up with customers to confirm their issues have been resolved to their satisfaction.
- Document customer interactions accurately in the organization’s CRM.
- Follow company policies and procedures.
- Meet or exceed performance targets for related KPIs.
- Build knowledge of products, services, and processes through training and continuous learning.
- Collaborate with other departments as needed.
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues.
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