Customer Service Representative
New
P
PairedDTC apparel
Location: PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent written English.
- Experience
- 2+ years in a customer service role, ideally supporting a direct-to-consumer or ecommerce brand
- Required Skills
- ShopifyCustomer serviceZendeskData entry
Requirements
- Have 2+ years of experience in a customer service role, ideally supporting a direct-to-consumer or ecommerce brand.
- Have excellent written English.
- Use empathy and sound judgment to de-escalate frustrated customers.
- Be reliable and punctual to ensure support inbox coverage.
- Be comfortable with helpdesk software such as Gorgias, Zendesk, or Freshdesk, or similar.
- Be comfortable using Shopify.
- Be detail-oriented with spreadsheets and data entry.
- Have a genuine interest in growing into broader operational responsibilities.
- Nice to have: experience with an apparel, sustainability, or lifestyle brand.
- Nice to have: familiarity with inventory or barcode/SKU workflows.
Responsibilities
- Reply to customer support tickets with clear, warm, on-brand written communication.
- Manage pre-order issues, shipping delays, returns, and store credit requests.
- Build canned responses and new SOPs as recurring patterns appear in the queue.
- Check twice weekly for unfulfilled orders older than 3 days and follow up on blockers.
- Generate barcode labels for suppliers and create new products in the ecommerce platform.
- Perform spreadsheet checks, verify SKU accuracy, and handle general data entry.
- Flag recurring product or fulfillment issues to the team.
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