Customer Support Representative
New
N
NeoWorkCustomer support
Based in the Philippines, Availability to work U.S. business hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English
- Experience
- 1+ year of experience in customer support, call center, or client-facing service roles
- Required Skills
- ZendeskCRMCustomer support
Requirements
- Have 1+ year of experience in customer support, call center, or client-facing service roles.
- Have excellent spoken and written English.
- Use a calm, empathetic, and solution-oriented communication style.
- Be comfortable using helpdesk, CRM, and ticketing tools.
- Have strong attention to detail and the ability to multitask across channels.
- Be available to work U.S. business hours.
- Be based in the Philippines.
- Have a reliable home office setup and stable internet connection.
- Experience supporting U.S. customers is a plus.
- Experience in e-commerce, SaaS, or healthcare support is a plus.
Responsibilities
- Respond to customer inquiries via phone, live chat, and email within defined service levels.
- Troubleshoot account, order, billing, and product issues.
- Resolve issues on first contact whenever possible.
- Escalate complex cases to the appropriate team with clear, complete notes.
- Document every interaction accurately in the client's CRM or helpdesk.
- Identify recurring issues and share feedback to improve help articles and processes.
- Meet quality, productivity, and customer satisfaction targets.
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