Customer Success Manager, Commercial
New
C
ChainguardSoftware security
United States - RemoteFull-TimeMiddle
SalaryUp to $125,000 base salary + bonus
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Job Details
- Experience
- 2+ years experience in customer facing roles
- Required Skills
- Customer SuccessTechnical support
Requirements
- Have 2+ years of experience in customer-facing roles collaborating with technical and business teams.
- Bring experience in Customer Success, Professional Services, Technical Account Management, or a combination of Sales, Solutions Engineering, or Technical Support.
- Have relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or the software development lifecycle.
- Take ownership of a customer portfolio and work with a high level of autonomy.
- Use sound judgment to drive customer outcomes, manage escalations, and de-risk customer issues and conflict.
- Build or adapt processes and practices to serve customers effectively.
- Demonstrate a commitment to ongoing personal and professional development.
- Bring strong priority management skills and high emotional intelligence.
- Previous early-stage startup experience is strongly preferred.
- Hands-on experience with cloud computing environments such as AWS, GCP, or Azure, containers, Linux, or relevant security domains is strongly preferred.
Responsibilities
- Lead the technical onboarding process for new customers and develop onboarding plans with customers and internal teams.
- Build relationships with customer stakeholders, from technicians to CISOs.
- Work with sales teams to identify renewal and expansion opportunities and reduce churn risks.
- Collaborate with customers and the Edu team to provide product, best-practice, and security-principle education.
- Develop hands-on knowledge of Chainguard products and stay current with industry trends, features, and best practices.
- Advocate for customer needs and requirements with internal teams.
- Coordinate with Technical Support and Customer Engineering to resolve customer issues in a timely manner.
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