GC GO Partner Success and Implementation Specialist
New
G
GiveCampusEducation fundraising
This is a remote-first role based in the U.S.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2–4 years of experience in SaaS, customer success, onboarding, or operations.
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer SuccessSaaS
Requirements
- Have 2–4 years of experience in SaaS, customer success, onboarding, or operations.
- Be comfortable working directly with Partners, leading in-person training, and traveling regularly.
- Manage implementation timelines and competing priorities independently, with attention to detail, ownership, and follow-through.
- Be comfortable working in a fast-paced, growing business unit and taking initiative.
- Use spreadsheets, Excel, or similar tools to track implementation progress and product utilization.
- Analyze data and identify opportunities for improvement.
- Show curiosity about Partner needs and proactively identify challenges.
- Be eager to learn and take on new responsibilities.
Responsibilities
- Own end-to-end implementations for new Partners, from initial platform setup through onboarding, training, and adoption.
- Travel to Partner campuses to lead in-person training, provide hands-on support, and build relationships.
- Support GC Gift Officer business-unit operations and identify ways to streamline processes and improve cross-functional collaboration.
- Gather Partner feedback, identify pain points, and recommend improvements to the onboarding experience.
- Manage implementation timelines, track early product utilization, and communicate progress, challenges, and learnings.
- Monitor adoption after launch, identify Partners at risk of low engagement, and develop plans to improve utilization.
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