GC GO Partner Success and Implementation Specialist

New

GiveCampusEducation fundraising

This is a remote-first role based in the U.S.Full-TimeJunior

Salary not disclosed

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Job Details

Experience: 2–4 years of experience in SaaS, customer success, onboarding, or operations.
Required Skills: Microsoft ExcelCustomer SuccessSaaS

Have 2–4 years of experience in SaaS, customer success, onboarding, or operations.
Be comfortable working directly with Partners, leading in-person training sessions, and traveling regularly.
Manage implementation timelines and competing priorities independently, with attention to detail, ownership, and follow-through.
Be comfortable working in a fast-paced, growing business unit and taking initiative.
Use spreadsheets, Excel, or similar tools to track implementation progress and product utilization.
Show curiosity about Partner needs and proactively identify challenges and opportunities to improve onboarding.
Be eager to learn and take on new responsibilities.

Own end-to-end implementations for new Partners, from initial platform setup through onboarding, training, and adoption.
Travel to Partner campuses to lead in-person training, provide hands-on support, and build relationships.
Support day-to-day operations within the GC Gift Officer business unit and identify opportunities to improve processes and efficiency.
Gather and communicate Partner feedback, identify pain points, and recommend onboarding improvements.
Manage implementation timelines, track early product utilization, and communicate progress, challenges, and learnings.
Monitor product adoption after launch, identify Partners at risk of low engagement, and develop plans to improve utilization among gift officers and Student Fundraisers.

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