Senior Technical Program Manager I

New

AxonPublic safety technology

Remotely from United StatesFull-TimeSenior

Salary not disclosed

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Job Details

Bring 5+ years of technical program management experience.
Manage scope, schedule, risk, dependencies and change.
Have experience managing a portfolio of subcontractors or projects in deployment or field delivery.
Have experience working with subcontractors across countries, regions or time zones.
Have working familiarity with statements of work, purchase orders, contracts and budgets.
Have experience partnering with Product, Engineering, Sales and Services teams.
Explain technical concepts clearly to executive, technical and customer audiences.
Make sound decisions in fast-moving situations with incomplete information and help resolve escalated issues.
Bring analytical and problem-solving skills and experience building practical, scalable delivery practices.
Hold a bachelor’s degree in business, engineering or information systems, or have equivalent practical experience.
A Project Management Professional (PMP) or similar certification is a plus.

Manage the subcontractor program that extends Enterprise Professional Services capacity and scale it as customer demand grows.
Establish frameworks for subcontractor onboarding, support and measurement, including quality standards and checks.
Manage statements of work and purchase orders, approve invoices, and keep subcontractor portfolio spend on budget.
Work with senior program managers to ensure appropriate subcontractor capacity is in place and on track for each customer project.
Run regular subcontractor performance reviews covering quality, delivery and service commitments.
Serve as the escalation point for subcontractor issues, identify risks early and guide issues to resolution.
Share status, metrics and decisions needed with the Enterprise Professional Services Leadership team.

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