Call Center Specialist (Healthcare)
R
ReWorks SolutionsHealthcare admissions
South Africa, Aligned with US Eastern Time; scheduled hours are also listed in South African Time (SAST).Full-Time
Salary not disclosed
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Job Details
- Languages
- Excellent verbal and written English communication skills.
- Required Skills
- Data entryCRM
Requirements
- Previous experience in healthcare administration, medical admissions, patient intake, or a call center environment.
- Excellent verbal and written English communication skills.
- Strong active listening and client engagement abilities.
- Accurate data-entry skills and attention to detail.
- Ability to manage multiple tasks while maintaining a high standard of service.
- Strong organisational and problem-solving skills.
- Ability to communicate with empathy and professionalism when handling sensitive client enquiries.
- Comfort with outbound calls, lead follow-up, and a busy workflow.
- Ability to work independently in a fully remote environment.
- Comfort using Microsoft Office 365, CRM and EMR platforms, VoIP phone systems, and call-recording platforms.
- Knowledge of insurance eligibility and verification portals, client prescreening systems, and outbound calling tools.
Responsibilities
- Handle incoming and outgoing calls with prospective clients, families, and relevant stakeholders.
- Screen prospective clients and gather information to determine eligibility and service requirements.
- Verify insurance eligibility and benefits using designated portals and verification systems.
- Manage admissions enquiries and guide prospective clients through the intake process.
- Maintain accurate client records, call notes, and follow-up activities in CRM and EMR systems.
- Follow up with prospective clients and monitor leads from social media, digital marketing, and other approved channels.
- Use approved call-recording platforms to document and monitor client interactions.
- Coordinate with internal teams to support the transition from initial enquiry to the next admissions stage.
- Resolve routine enquiries and escalate complex cases when necessary.
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