Healthcare Dispatch / Customer Service Support
R
ReWorks SolutionsHealthcare services
South Africa – Remote / South AfricaFull-Time
Salary22,000 - 23,000 ZAR per month
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- Previous experience in healthcare administration, patient coordination, medical intake, dispatching, scheduling, or call-center operations.
- Strong telephone communication and customer service skills.
- Excellent data-entry accuracy and attention to detail.
- Ability to coordinate multiple appointments, technicians, and competing priorities simultaneously.
- Strong organizational and problem-solving skills.
- Ability to adapt quickly when routes, schedules, or patient requirements change.
- Comfort working with multiple software platforms and learning new integrated systems.
- Reliable follow-through and ability to work independently.
- Availability to work agreed shifts, including overnight hours and weekends.
- Experience with eClinicalWorks (ECW), a proprietary intake and dispatch platform, or similar healthcare, scheduling, and dispatch systems is preferred.
- Experience with Onfleet or similar routing software is preferred.
Responsibilities
- Handle incoming calls and assist patients with enquiries, registration, and intake procedures.
- Capture patient information accurately and keep healthcare records and required documentation up to date.
- Coordinate and dispatch technicians based on appointment schedules, availability, locations, and service requirements.
- Monitor technician schedules and routes, adjusting them when appointments change or unexpected issues arise.
- Use routing platforms to coordinate daily activities and support travel between appointments.
- Schedule, confirm, and update patient appointments.
- Communicate schedule changes and dispatch updates to technicians, patients, and relevant internal teams.
- Track outstanding appointments, delays, scheduling issues, and administrative tasks for follow-up.
- Maintain consistent records across multiple platforms and assist with the transition to an integrated routing platform.
- Follow established procedures for handling clinical information and escalating concerns requiring clinical input.
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