German Bilingual Customer Service Agent
T
TalentPopE-commerce customer support
Location: Brazil
Secondary Locations: Bosnia and Herzegovina, Paraguay, Argentina, Egypt, South Africa, Kosovo, Kazakhstan, Namibia
Workplace: RemoteFull-TimeJunior
Salary$6 – $7 per hour • Multiple Ranges; Non-Voice: $6 per hour; Voice: $7 per hour
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Job Details
- Languages
- Fluent written and spoken German and English
- Experience
- At least 1 year of customer service experience
- Required Skills
- ShopifyCustomer serviceZendeskCustomer support
Requirements
- Have at least 1 year of customer service experience.
- Have professional experience providing customer support in German and English.
- Be fluent in written and spoken German and English.
- Have a personal laptop or desktop with at least an Intel i5, Ryzen 5, or equivalent processor.
- Have at least 8 GB RAM.
- Have an internet connection with a minimum 25 Mbps upload and download speed, plus a backup connection.
- Have a reliable power supply and a quiet, dedicated workspace.
- Be comfortable learning new systems, tools, and processes.
Responsibilities
- Support German- and English-speaking customers through chat, email, and other channels.
- Help customers with orders, products, payments, shipping, returns, and account questions.
- Listen to customer concerns and find practical solutions.
- Handle complex issues and escalations professionally.
- Provide product information and recommendations when needed.
- Assist with refunds, exchanges, returns, and other order-related requests.
- Document customer records and conversations accurately.
- Follow client guidelines and work with internal teams to resolve issues.
- Meet quality, productivity, response-time, and customer satisfaction goals.
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