- Support German- and English-speaking customers through chat, email, and other channels.
- Help customers with orders, products, payments, shipping, returns, and account questions.
- Listen to customer concerns and find practical solutions.
- Handle complex issues and escalations professionally.
- Provide product information and recommendations when needed.
- Assist with refunds, exchanges, returns, and other order-related requests.
- Document customer records and conversations accurately.
- Follow client guidelines and work with internal teams to resolve issues.
- Meet quality, productivity, response-time, and customer satisfaction goals.
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