Call Centre Agent
New
R
ReWorks SolutionsHealthcare
South Africa, Working hours will rotate between 9:00 AM and 9:00 PM Eastern TimeFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills
- Required Skills
- Customer serviceMultitaskingEnglish communication
Requirements
- Have previous call centre experience.
- Have customer service experience in a fast-paced environment.
- Communicate in English with clear, easily understood speech.
- Maintain a professional telephone manner.
- Have good computer literacy and data-capturing skills.
- Demonstrate attention to detail and organizational skills.
- Be able to multitask and remain professional under pressure.
- Be flexible to work rotating shifts, including weekends.
- Be able to work independently in a remote environment.
- Be available to start immediately.
Responsibilities
- Handle inbound calls professionally and efficiently.
- Schedule, reschedule, and confirm client appointments.
- Respond to general enquiries and provide accurate information.
- Capture and update client information accurately.
- Coordinate schedules and communicate appointment changes.
- Maintain accurate records using internal systems.
- Collaborate with the wider team to support the client experience.
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