Senior Product Manager (Conversational AI)
New
T
TrueMLFinancial software
Remote in USAFull-TimeSenior
Salary136,000 - 180,000 USD per year
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Job Details
- Experience
- 5+ years of 0-1 Product Management experience
- Required Skills
- Product Management
Requirements
- Bring 5+ years of 0-1 Product Management experience.
- Have a track record of shipping products that moved business metrics.
- Have shipped LLM-based capabilities in production.
- Be able to reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes.
- Have hands-on experience with voice agents, chat agents, IVR, or contact center technology.
- Be able to analyze conversation or outcome data independently.
- Have experience with B2B2C products, balancing client configuration with consumer experience.
- Fintech, collections, lending, or other regulated financial services experience is a strong plus.
Responsibilities
- Define and own the conversational AI roadmap across voice and chat.
- Balance consumer impact, client demand, operational readiness, and platform build-versus-adopt decisions.
- Establish AI agent behavior standards for authentication, intent recognition, hardship handling, and human handoffs.
- Ensure a unified consumer experience across voice, chat, SMS, and email.
- Manage vendor relationships and specify requirements for telephony and CRM/servicing system integrations.
- Drive operational metrics including latency, containment, and cost per resolution.
- Partner with Legal and Compliance to adhere to frameworks including FDCPA, Reg F, and TCPA.
- Prepare Operations, Client Success, and Compliance teams with training, runbooks, escalation paths, and key metrics before feature launches.
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