Customer Success Associate
New
J
JobgetherClimate tech
Based in GermanyFull-TimeEntry
SalarySalary based on seniority and geographical location, with an additional variable component linked to commercial performance. The opportunity to earn equity through applicable schemes, including BSPCE/EMI.
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Job Details
- Languages
- Fluency in English
- Experience
- 2–4 years of experience in a customer-facing B2B or enterprise role
- Required Skills
- Microsoft ExcelCustomer SuccessHubSpotNotionAccount Management
Requirements
- Have 2–4 years of experience in a customer-facing B2B or enterprise role, such as customer success, account management, sales, or consulting.
- Have previous energy-sector experience, ideally with a utility, energy supplier, trading company, energy consultancy, or energy software provider.
- Have a solid understanding of how energy suppliers operate.
- Be fluent in English and able to communicate clearly with customers and internal teams.
- Have strong analytical capabilities and confidence working with data in Excel, including XLOOKUP and pivot tables, or comparable tools.
- Be able to organize and prioritize multiple customer accounts, deadlines, and stakeholders.
- Familiarity with energy attribute certificate (EAC) markets or energy trading and risk management (ETRM) software is an advantage.
- Additional European languages are an advantage.
Responsibilities
- Manage a portfolio of existing B2B customers as their primary day-to-day contact.
- Provide first-level support for platform usage, data-related questions, and API issues, escalating complex matters when necessary.
- Coordinate customer onboarding and facilitate product training.
- Develop knowledge base articles, FAQs, and onboarding guides.
- Monitor account health and maintain customer records in HubSpot and Notion.
- Prepare quarterly business reviews highlighting customer adoption, achievements, and opportunities for improvement.
- Collaborate with Technical Solutions, Product, Sales, and commercial stakeholders to resolve customer challenges and share feedback.
- Support contract renewals and identify opportunities for upselling and account expansion.
- Track and contribute to customer and commercial performance indicators.
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