Head of Account Management
C
Castle Trust BankRetail finance
Workable workplace: remote; Workable locations: England, United KingdomFull-TimeDirector
SalaryPerformance-related bonus
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Job Details
- Required Skills
- SalesforceMicrosoft OfficeAccount Management
Requirements
- Proven record leading national sales or account management teams in a B2B2C financial services environment.
- Strong leadership, coaching, and colleague development capability.
- Experience building and maintaining commercially valuable relationships with major accounts.
- Confidence and credibility engaging, presenting, and negotiating with senior internal and external stakeholders.
- Strong understanding of the commercial drivers behind complex deals and negotiations.
- Excellent communication, presentation, negotiation, and influencing skills.
- Ability to translate commercial and market insight into practical business recommendations.
- Collaborative approach and ability to work across functions toward shared commercial objectives.
- Robust knowledge of the legal and regulatory environment within financial services.
- Commitment to delivering good and sustainable customer outcomes.
- Point-of-sale or retail finance experience is desirable.
- Salesforce experience is desirable.
- Strong Microsoft Office skills are desirable.
- A relevant business-focused degree is desirable.
Responsibilities
- Lead, coach, and develop the field-based Account Management team.
- Deliver team financial performance measures, including applications, loan originations, and margin maintenance.
- Act as the senior partnership contact for key retailer accounts.
- Lead quarterly business reviews, strategic presentations, and commercial negotiations with director and C-suite stakeholders.
- Develop and oversee the retailer engagement framework.
- Oversee retailer contract management, resource planning, future loan originations, and commercial risk management.
- Build relationships with senior colleagues across the business to improve data insight, product development, skills training, and credit risk optimisation.
- Support the management of retailer-related risk events, business change, projects, and regulatory developments.
- Monitor the point-of-sale retail finance market, including new entrants, product developments, and consumer trends.
- Turn market and portfolio insight into actionable commercial recommendations.
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