Head of Account Management
New
B
Biffa Waste ServicesCommercial collections
UK, England, United KingdomFull-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- NegotiationStakeholder managementAccount ManagementCRM
Requirements
- Bring a proven track record of managing and growing B2B customer portfolios.
- Demonstrate leadership skills and experience developing high-performing teams.
- Apply commercial awareness, negotiation, and stakeholder management skills.
- Use a customer-focused, data-driven approach to retention, account performance, and continuous improvement.
- Bring ambition, energy, and drive to lead change and deliver results.
- Experience in commercial collections, waste management, or environmental services is advantageous.
Responsibilities
- Develop and deliver the national account management strategy against customer retention, revenue, margin, and organic growth targets.
- Lead, coach, and inspire the account management teams.
- Drive performance through account planning, CRM, forecasting, and renewal management.
- Build relationships with key customers, identify growth opportunities, and resolve commercial and service challenges.
- Collaborate with Operations, Customer Service, Pricing, Finance, Telesales, and Marketing to improve customer experience and loyalty.
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