Senior Account Manager - Retail
New
K
KobieRetail loyalty
Join Us from AnywhereFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years in marketing, loyalty, or account management, ideally client-facing.
- Required Skills
- Data AnalysisJiraMarketingFinancial analysisAccount ManagementCRM
Requirements
- Have 5+ years of experience in marketing, loyalty, or account management, ideally in a client-facing role.
- Manage multiple accounts and priorities while maintaining attention to detail.
- Understand how platforms fit into a martech ecosystem and how features support marketing ideas.
- Have clear written and verbal communication skills.
- Have foundational financial and data analysis skills.
- Hold a bachelor's degree in marketing or a related field.
- Be able and willing to travel up to 15%.
- Retail industry experience is a bonus.
- SaaS or loyalty platform experience, plus CRM and promotional marketing, is a bonus.
- Familiarity with Jira, Workfront, and Google Analytics is a bonus.
Responsibilities
- Serve as the client's primary contact for program management, with proactive communication and a reliable planning cadence.
- Turn account plans and roadmaps into delivered work on time and keep commitments visible.
- Manage program configuration, including earn rules and logic.
- Support offer planning, measurement, and reporting.
- Coordinate Kobie and client teams across workstreams, set expectations, and follow through on delivery.
- Identify risks, shifting priorities, and unmet needs, and raise them early.
- Track contract milestones and support accurate, on-time billing.
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