Technical Account Manager
New
A
Aria SystemsSubscription billing
Remote in UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder management
Requirements
- Experience in a customer-facing role interfacing with executive stakeholders.
- Experience supporting enterprise-level customer technical implementations or transformation programs.
- Ability to manage technically complex customer requests or projects involving multiple parties and high volumes of transactions or load in distributed enterprise systems.
- Ability to work autonomously and as part of a remote team.
- Strong communication skills and ability to influence across internal teams and with customers.
- Strong time management, organization, prioritization, and deadline management skills.
- Ability to manage customer expectations and facilitate win-win situations.
- Able to travel as needed, typically less than 15%.
Responsibilities
- Build trusted relationships with customer technical and business stakeholders and learn their goals, priorities, and implementations.
- Share enterprise architecture best practices and provide strategic guidance on Aria implementations.
- Analyze customer trends and patterns, then develop action plans for issue prevention and risk mitigation.
- Partner with Customer Success and Sales to deliver monthly or quarterly business reviews to stakeholders and executives.
- Coordinate with Technical Support, Engineering, Product Management, and other departments to address customer environments, challenges, and requirements.
- Monitor systems and tools and advocate for customers on ongoing and new technical issues.
- Identify revenue expansion opportunities and notify the assigned account team.
- Align customers’ business and technical goals with Aria’s services and strategy.
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