Manager, Donations Management
New
W
World ReliefNonprofit fundraising
100% RemoteFull-TimeManager
Salary80,000 - 90,000 USD per year
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Job Details
- Experience
- Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function (preferred).
- Required Skills
- People ManagementMicrosoft Excel
Requirements
- Demonstrate mature and personal Christian faith and commitment to World Relief's mission, vision, and values.
- Be able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals' For the Health of The Nation document.
- Hold a bachelor's degree in a related field or have an equivalent combination of education and progressively responsible experience.
- Have previous people-management or formal supervisory experience.
- Bring a strong understanding of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality.
- Have a valid driver's license, access to a reliable vehicle, and the ability to pass MVR standards.
- Preferred: five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function.
- Preferred: experience supporting a large, multi-entity, multi-location, or international nonprofit organization.
- Preferred: experience with charitable gifts including stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, or event-based giving.
- Preferred: working knowledge of Raiser's Edge NXT or a comparable fundraising CRM, and familiarity with online fundraising and payment platforms.
- Preferred: experience with financial audits, payment-card controls, CRM integrations, process mapping, or continuous-improvement methods.
- Preferred: proficiency in Microsoft Excel and Word, including reviewing reconciliations, reports, and large data sets.
Responsibilities
- Supervise Donations Management staff, including work planning, check-ins, performance management, approvals, training, and professional development.
- Set team priorities, service standards, staffing coverage, and quality expectations for gift processing, receipting, donor notifications, and fundraiser alerts.
- Create, approve, maintain, and review policies, controls, and procedures for gift entry, coding, receipting, refunds, recurring gifts, documentation, and exceptions.
- Oversee processing and quality for checks, ACH and wires, card gifts, recurring gifts, stock, cryptocurrency, workplace giving, donor-advised gifts, and event platforms.
- Ensure donor and gift records are accurately coded in Raiser's Edge and connected platforms, with Fund IDs and accounting codes aligned to general ledger requirements.
- Direct quality assurance, platform audits, exception review, and corrective actions; identify root causes and operational barriers.
- Oversee donor service and escalations involving transactions, recurring gifts, contact preferences, receipts, refunds, returns, and donation questions.
- Review monthly reconciliations and fund reporting, and partner with Finance to resolve variances and maintain audit-ready support.
- Coordinate with database administrators and system owners on fiscal-year readiness, tax statements, fund maintenance, access, integrations, and system changes.
- Manage team budget and operational planning, monitor performance measures, and lead special projects as assigned.
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