Local Support Specialist LATAM
New
R
RateHawkTravel technology
Argentina. Colombia. Peru. Mexico. EcuadorFull-Time
SalaryBase payment + monthly bonus
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced level of Spanish and English – you’ll need to speak and write fluently.
- Required Skills
- CRM
Requirements
- Speak and write Spanish at an advanced level.
- Speak and write English at an advanced level.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus.
- Anticipate partner needs and take initiative to prevent problems.
- Handle multiple tasks, stressful situations, and urgent issues professionally and calmly.
- Show empathy toward customer concerns while working toward solutions.
- Learn new tools, systems, and processes quickly.
Responsibilities
- Take calls, provide initial advice and give regular updates on ongoing cases to B2B partners in Spanish and English.
- Communicate clearly and honestly with partners.
- Manage incoming tickets, follow up on escalations, and work proactively on resolution and prevention.
- Handle booking modifications and relocations with attention to detail and urgency.
- Coordinate with other departments to support smooth workflows and service delivery.
- Balance the needs and expectations of partners and account managers.
- Document work and partner interactions in the CRM system.
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