Onboarding Specialist, Americas
New
R
Remote PeopleGlobal employment
Location: LATAM; Based in Latin America.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Professional fluency in English, both written and spoken.
- Experience
- 2+ years of experience in employee onboarding, HR administration, global mobility, payroll operations, or a similar client-facing role.
- Required Skills
- ConfluenceHubSpotCRM
Requirements
- Have professional fluency in English, both written and spoken.
- Have 2+ years of experience in employee onboarding, HR administration, global mobility, payroll operations, or a similar client-facing role.
- Have experience supporting onboarding in multiple countries.
- Bring a good understanding of onboarding processes and country-specific requirements, including documentation, benefits enrolment, contracts, and compliance.
- Be familiar with employment contracts and amendments, including working from established templates.
- Demonstrate strong attention to detail and the ability to manage multiple cases, deadlines, and stakeholders.
- Use a consultative, customer-focused approach when guiding clients through complex processes.
- Demonstrate proactive problem-solving, sound judgment, and the ability to identify and escalate risks.
- Be comfortable collaborating with Legal, Payroll, Benefits, Finance, Sales, and Client Success teams.
- Have experience using HRIS, CRM, ticketing, and collaboration tools; HubSpot and Confluence experience is a plus.
- Be comfortable handling confidential information in a fast-paced, remote, global environment.
- Be based in Latin America.
Responsibilities
- Manage end-to-end onboarding cases from receipt through each employee’s first day.
- Guide clients and employees through onboarding requirements, timelines, documents, and next steps.
- Review and verify employee information and documentation for accuracy, completeness, and compliance.
- Prepare employment contracts using internal templates and coordinate reviews, signatures, and amendments.
- Coordinate country-specific onboarding requirements, including medical check-ups, right-to-work documentation, visas, and tax forms.
- Partner with Payroll, Benefits, Legal, Finance, and Client Success to activate payroll and benefits on time.
- Manage multiple active cases, prioritise work, follow up on outstanding actions, and flag blockers or risks early.
- Explain country-specific processes to clients, set expectations, and offer practical solutions.
- Maintain accurate client and employee data across internal platforms and CRM systems.
- Identify opportunities to improve workflows, documentation, and the onboarding experience.
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