Customer Experience Intern
A
AmplifyK–12 education technology
Remote - United StatesInternshipEntry
Salary25 USD per hour
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Job Details
- Required Skills
- Customer support
Requirements
- Be currently enrolled in an undergraduate degree program and returning to school in Fall 2027.
- Be available full-time from June 7, 2027, through August 13, 2027.
- Have strong written and verbal communication skills.
- Be able to synthesize information, identify themes, and communicate insights clearly.
- Have knowledge of and interest in the K–12 education technology field.
- Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities is preferred.
- Have an interest in customer experience, user research, product development, education, communications, or a related field.
- Be able to think critically about usability and suggest thoughtful improvements to products, services, or content organization.
- Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms is preferred.
Responsibilities
- Gather, organize, and synthesize feedback for customer and user research initiatives.
- Identify customer needs, pain points, and opportunities to improve the user experience.
- Partner with cross-functional teams to document customer insights and inform product and service improvements.
- Assist with user testing, surveys, interviews, and other Voice of the Customer activities.
- Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications.
- Track and organize customer feedback to help teams identify recurring themes and prioritize opportunities.
- Participate in product demos and Product Manager meetings to build knowledge of Amplify products and services.
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