Bilingual Customer Support Specialist
New
A
AdNet/AccountNet, Inc.Customer support
Remote - Candidates must reside within the contiguous United States, Monday through Friday, 10:00 AM to 6:00 PM ESTFull-TimeJunior
Salary18.25 USD per hour
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Job Details
- Languages
- Fluent in both Spanish and English, including verbal and written communication.
- Experience
- Minimum of 1 year of customer service or customer support experience.
- Required Skills
- Problem SolvingCustomer serviceMultitaskingComputer skillsActive listeningCustomer support
Requirements
- Have a high school diploma or GED; some college coursework or a degree is preferred.
- Be fluent in both Spanish and English, including verbal and written communication.
- Have a minimum of 1 year of customer service or customer support experience.
- Have experience handling escalated or complex customer situations (preferred).
- Be able to successfully pass a criminal background check.
- Be able to work from home with a dedicated, distraction-free workspace.
- Have strong computer skills and the ability to navigate multiple systems while assisting customers.
- Be available Monday through Friday, 10:00 AM to 6:00 PM EST.
Responsibilities
- Handle inbound customer calls in English and Spanish.
- Assist customers with complex situations, including potential fraud-related concerns.
- Provide accurate information and unbiased guidance while following established procedures.
- Use multiple software systems and resources simultaneously during customer interactions.
- Apply critical thinking and problem-solving to address customer needs.
- Collaborate with Tier 2 and Tier 3 support teams to resolve issues.
- Manage challenging customer interactions professionally and empathetically.
- Communicate with team members, supervisors, and leadership in a virtual environment.
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