Licensed Customer Engagement Specialist (Bilingual)
New
J
JobgetherInsurance
Based in the United StatesFull-TimeJunior
Salary$24.00 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong verbal and written communication skills in English and the additional language required for the role
- Experience
- Zero to two years of relevant experience is preferred
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- Zero to two years of relevant experience is preferred, particularly in customer service, contact centers, insurance, billing support, or customer relationship management.
- Strong verbal and written communication skills in English and the additional language required for the role.
- Demonstrate empathy, patience, professionalism, and a customer-first approach when resolving concerns.
- Ask effective questions, understand customer needs, and build rapport.
- Use analytical thinking to investigate issues, identify solutions, and determine when escalation is necessary.
- Process policy changes accurately, document interactions, maintain records, and handle sensitive information carefully.
- Familiarity with insurance policies, billing procedures, customer service workflows, and consumer protection principles is beneficial.
- Recognize relevant cross-selling opportunities while prioritizing customer needs.
- Use computer systems, customer databases, digital communication tools, and multiple applications simultaneously.
- Maintain a dedicated, private workspace free from distractions and reliable internet connectivity with minimum speeds of 50 Mbps download and 5 Mbps upload.
- Be willing to undergo the required background investigation as part of the hiring process.
- A high school diploma or equivalent is an advantage.
Responsibilities
- Handle incoming and outgoing calls, written correspondence, and other customer communications about insurance policies, billing, service requests, and policy transactions.
- Ask follow-up questions, listen to customer concerns, and provide assistance based on customer needs.
- Process policy changes accurately and in accordance with established procedures and applicable requirements.
- Investigate and resolve customer inquiries, escalating cases when necessary.
- Resolve customer issues during the initial interaction while maintaining service quality and accuracy.
- Explain insurance documents, billing information, policy communications, and required follow-up actions.
- Maintain accurate customer records and document interactions and transactions in relevant databases.
- Apply knowledge of insurance policies, service procedures, and consumer protection principles when assisting customers.
- Identify appropriate opportunities to introduce additional insurance products or services based on customer needs.
- Maintain a professional, secure home-based work environment with reliable connectivity during scheduled working hours.
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