Customer Service Specialist
New
F
FerrellgasCustomer service
United StatesPart-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 or more years of customer service experience.
- Required Skills
- Microsoft AccessMicrosoft ExcelMicrosoft OfficeCustomer serviceNegotiationOrganizational skillsData entry
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Customer service and negotiation skills.
- Organizational skills.
- Typing and data entry experience.
- Proficiency in Microsoft Office, including Excel, Word, and Access.
- Strong written and verbal communication skills.
- Ability to develop positive rapport with customers and employees at all levels.
Responsibilities
- Answer customer phone, chat, social media, and email communications professionally.
- Build and maintain customer relationships and identify customer issues through probing questions.
- Maintain and update customer account information.
- Resolve customer requests and complaints, including basic de-escalation under company policy.
- Schedule delivery orders and handle service orders, emergency scripts, contract questions, and basic pricing questions.
- Send statements and invoices, perform soft collections, handle cash, and take phone payments.
- Support the setup of new customer accounts.
- Meet or exceed performance standards outlined in company policy.
View Full Description & ApplyYou'll be redirected to the employer's site
