Remote Customer Service Representative
New
O
OneTouch DirectCustomer service
MUST LIVE IN THE San Antonio, TX, Oklahoma or Georgia.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1-2 years of customer service experience preferred.
- Required Skills
- Problem SolvingCustomer serviceTroubleshooting
Requirements
- Have a high school diploma or equivalent.
- Have 1-2 years of customer service experience; this is preferred.
- Demonstrate excellent verbal and written communication skills.
- Have strong problem-solving skills and the ability to think critically.
- Work independently and manage time effectively in a remote setting.
- Have a reliable internet connection and a quiet home office environment.
- Use a Windows laptop or desktop with a webcam; Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
- Have a minimum Dual-Core 2.0 GHz processor and at least 16 GB RAM; a Quad-Core processor is recommended.
- Use Windows 11; MacOS and Chromebook are not supported.
- Use a USB noise-cancelling headset with a functioning microphone, hardwired rather than Bluetooth.
- Have an Ethernet port, Ethernet cable, and hardwired internet connection; Wi-Fi and cellular are not permitted.
- Meet minimum internet speeds of 50 Mbps download and 20 Mbps upload.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
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