Remote Customer Service Representative

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Summit Racing EquipmentAutomotive customer service

Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas!, ETFull-TimeJunior

SalaryAt least 15.5 USD per hour

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Job Details

Experience: Automotive knowledge or at least 2 years of automotive industry experience preferred
Required Skills: Customer serviceTime Management

Have a high school diploma, GED, or equivalent work experience.
Have a high-speed cable internet plan of at least 25 Mbps; DSL is not accepted.
Be proficient with Windows-based computer systems and internet navigation.
Be able to listen, understand customer needs, and resolve issues using available tools and resources.
Be willing to learn technical details about vehicle systems.
Be able to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and coworkers.
Be able to follow direction and meet department standards.
Work the regular schedule: Monday–Friday, 3:30 PM–midnight ET, with a rotating Tuesday, Wednesday, or Thursday day off and every other Saturday, 9:00 AM–5:30 PM ET.
Attend the first seven weeks of training, Monday–Friday, 12:30 PM–9:00 PM ET.
Work required overtime during peak call-volume periods.
Customer service experience is preferred.
ASE certifications are preferred.
Automotive knowledge or at least two years of automotive industry experience is preferred.

Handle inbound customer calls using the Talkdesk application and company-provided equipment.
Answer customer questions about order tracking, returns, warranties, and automotive parts.
Address post-sale questions and concerns.
Listen to customer needs and resolve issues using available tools and resources.
Learn technical details about vehicle systems.

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