Customer Support Specialist – Dog Training
New
I
IntellipetDog training
Location: United States, 40 hours weekly within 8 AM–9 PM CSTFull-Time
Salary15 - 17 USD per hour
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Job Details
- Required Skills
- Time ManagementCustomer support
Requirements
- Have customer support, client services, or call center experience.
- Demonstrate professional written and verbal communication skills.
- Be comfortable supporting customers across phone, chat, and video.
- Navigate multiple systems while maintaining accurate records.
- Bring strong judgment, organization, and time management.
- Have reliable high-speed internet and a professional remote workspace.
- Knowledge of dog behavior or positive-reinforcement dog training is preferred.
- Pet services, veterinary, training, education, or membership-support experience is preferred.
- Experience handling emotionally charged or complex customer situations is preferred.
Responsibilities
- Assist clients with program and service questions.
- Support trainers and clients across phone, chat, and video.
- Resolve issues accurately and professionally.
- Maintain clear case notes and follow-up records.
- Coordinate information between clients, trainers, and internal teams.
- Learn and reinforce Dog Academy program standards.
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