Customer Service
New
F
Five Star SolutionsCustomer service
Work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming., Shifts between 8:00am-10:00 pm (EST); paid training typically 9:00am-6:00pm (EST).TemporaryJunior
Salary$15 - $15 an hour; Shift differential (extra $1/hr nights & wkds)
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Job Details
- Experience
- Previous 3-6 months customer service or customer support experience preferred
- Required Skills
- Customer serviceActive listeningCustomer support
Requirements
- Previous 3-6 months customer service or customer support experience preferred.
- Previous 3-6 months call center or office background experience is a plus.
- Basic computer skills.
- Quick learner and able to work independently.
- Strong phone and verbal communication skills along with active listening.
- Must be 18 years of age.
- A background check applicable with state and federal laws will be required.
- Provide your own equipment and workspace, including a dedicated work area.
- Have verified, secure, reliable, dedicated high-speed internet and a direct LAN connection; Wi-Fi and extenders are not permitted.
- Use a laptop or desktop with an Intel Core i5-8250U Series processor or greater, 8GB memory on Windows 10 or 11 64-bit, and screen resolution of 1280x768 or higher.
- Dual monitors, a USB DSP headset, up-to-date antivirus software, and an enabled firewall are required.
- Be available to work shifts between 8:00am-10:00 pm (EST), Monday-Friday and every other weekend.
- Be available to work on the first and last business day of each month.
Responsibilities
- Manage large amounts of inbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers’ needs, clarify information, research, and provide solutions or alternatives.
- Access company and client resources to handle calls accurately.
- Upsell products when opportunities arise.
- Switch between tasks without losing efficiency or composure.
- Maintain punctuality and attendance at scheduled times.
- Remain positive and professional in customer interactions.
- Cross-train as requested.
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