Sales Customer Service Representative - Travel
New
T
TPCustomer service
Source API remote eligibility restrictions: United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceCritical thinking
Requirements
- Have a high school diploma or equivalent.
- Have at least 6 months of customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable using desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience is preferred.
- A college degree is preferred but not required.
- Have a dedicated workspace near the router for a hardwired Ethernet connection.
- Have internet service with minimum speeds of 15 Mbps download and 10 Mbps upload and ISP latency under 50 ms.
- Do not use satellite, mobile data hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
Responsibilities
- Connect with customers by phone, email, chat, or social media to resolve questions and concerns.
- Find solutions to varying customer inquiries, issues, and concerns.
- Attempt to resolve and de-escalate customer issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and possible payment processing.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Meet defined sales objectives.
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