Customer Experience Advocate
J
Jerry.aiInsurance technology
Fully remote. Full-time hourly employees must currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.Full-Time
SalaryHourly wage of $19.00 - 21.00 + equity (stock options)
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Job Details
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Prior work experience in customer service, sales, or hospitality is a plus, but not required.
- Bring a genuinely friendly and positive attitude.
- Be willing to work as part of a team.
- Have a strong work ethic.
- Have strong problem-solving skills.
- Have strong communication skills.
Responsibilities
- Take care of customers and identify needs they may not have raised, such as coverage gaps, eligible discounts, or upcoming renewal increases.
- Answer inbound calls from policyholders who need changes.
- Learn the available insurance products and determine which options fit each customer.
- Learn the app as it evolves and help customers navigate it.
- Resolve customer inquiries effectively.
- Process service requests involving vehicles, drivers, lienholders, and policy documents.
- Share customer feedback and suggestions with the team to help improve the product.
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