Customer Success Representative
K
KOMBO medical solutions UGDental AI
Remote-Arbeit innerhalb der EUFull-Time
Salary not disclosed
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Job Details
- Languages
- Deutsch und Englisch fließend in Wort und Schrift
- Required Skills
- Account ManagementCustomer support
Requirements
- Demonstrable experience in customer support or customer care.
- Practical knowledge of modern support methods and support tools.
- Hands-on experience with live-chat, helpdesk, or ticketing tools.
- Experience with CRM systems; Pipedrive experience is a plus.
- Fluent spoken and written German and English.
- Additional languages are a plus.
- A good understanding of the day-to-day needs of customers in the dental industry.
- Direct experience in the dental industry is a plus, but not required.
- Experience in account management.
- Strong organizational skills and attention to detail.
- A friendly, polite, customer-oriented communication style.
- Analytical and critical thinking, with persistence in resolving problems.
- An interest in automation and improving efficiency by reducing repetitive work.
Responsibilities
- Serve as the first point of contact for customer support through live chat, email, and phone.
- Handle first-level support tickets, resolve issues, and escalate cases when clinical or technical expertise is needed.
- Conduct onboarding calls and demos for new customers.
- Guide customers from signup through their first successful case.
- Keep CRM records accurate and up to date when customer information changes.
- Proactively contact and support customers before they ask for help.
- Run outreach and win-back campaigns to reactivate inactive customer accounts.
- Help expand and maintain Help Center documentation so customers can resolve common questions themselves.
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