Client Services Director
P
PrimeMedical communications
US-basedFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of relevant experience
- Required Skills
- Resource PlanningClient relationship managementBudgeting
Requirements
- Have 10+ years of relevant experience working for a pharmaceutical company, medical education or communications agency, or similar.
- Hold a life sciences degree; a master’s or PhD is ideal.
- Oversee and manage multiple accounts, including forecasting and account growth.
- Develop relationships with colleagues and clients.
- Mentor and line-manage account team members and identify training needs.
- Apply strategic insight, sound judgment, and problem-solving skills to identify issues and find suitable solutions.
- Communicate effectively, lead, and delegate.
- Understand project and account objectives and contribute to strategic account planning.
- Demonstrate organizational skills, time management, and attention to detail.
- Manage multiple projects in a fast-paced environment while meeting timeline and budget expectations.
Responsibilities
- Shape client communication strategies with scientific leadership, aligning them with medical, publications, and engagement objectives.
- Lead strategic planning conversations and workshops with clients and internal stakeholders to shape account direction and growth.
- Ensure account strategies reflect client needs, industry trends, and future service opportunities.
- Lead high-value, complex, or sensitive client situations through to resolution.
- Coach and develop account leaders and junior team members.
- Lead short-, medium-, and long-term forecasting, identifying risks and opportunities.
- Contribute to annual budgeting, revenue phasing, and resource planning with Finance and the Vice President.
- Oversee resourcing, utilization, and recoverability across the portfolio.
- Support MSAs, pricing discussions, and procurement processes, including RFIs and RFPs.
- Integrate industry developments such as AI-enabled delivery, data-driven insight, and omnichannel engagement into client strategies and proposals.
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