Director, Client Services
J
JobgetherHealth insurance
Based in the United StatesFull-TimeDirector
Salary120,000 - 160,000 USD per year
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Job Details
- Experience
- At least 10 years of experience in health insurance account management or client services; minimum of 5 years of experience leading, managing, and developing teams.
- Required Skills
- Account ManagementClient relationship management
Requirements
- Hold a bachelor's degree in Business, Communications, Health Administration, or a related field.
- Have at least 10 years of experience in health insurance account management or client services.
- Have at least 5 years of experience leading, managing, and developing teams.
- Have experience in Medicaid Managed Care.
- Understand health insurance plan administration and client relationship management strategies.
- Demonstrate success coaching, mentoring, and developing high-performing teams.
- Be able to manage escalations, resolve complex client-facing issues, and maintain stakeholder relationships.
- Have experience using CRM platforms and reporting systems to monitor performance and manage client relationships.
- Know benefits regulations and compliance requirements, including ACA and COBRA.
- Bring leadership, analytical, communication, decision-making, organizational, and prioritization skills.
Responsibilities
- Lead, manage, and develop Account Executives and Account Managers supporting small and mid-sized client relationships.
- Set performance expectations, coach team members, and promote accountability for individual and team results.
- Serve as the primary escalation point for complex, sensitive, or high-priority client service issues.
- Support strategic account planning, client retention initiatives, and renewal strategies for key relationships.
- Ensure consistent client service and fulfillment of contractual and operational commitments.
- Monitor team capacity, workload distribution, service performance, and client satisfaction trends.
- Collaborate with Claims, Finance, Provider Relations, IT, and other departments to resolve client issues.
- Lead recruitment, onboarding, performance management, and professional development for the client services team.
- Partner with senior leadership to align departmental strategies, priorities, and performance objectives.
- Identify opportunities to improve service processes, team performance, and client relationships.
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