Technical Success Manager
New
J
JFrogDevSecOps software
Location: Germany; This role is currently fully remoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Native German speaker - Mandatory (read/write/speak); Fluent English - Mandatory (read/write/speak)
- Experience
- 7+ years of professional experience; 3+ years of experience in the software industry
- Required Skills
- SaaSRelationship management
Requirements
- Bachelor’s or Master’s degree in technology, business, or management.
- 7+ years of professional experience.
- Experience preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery.
- 3+ years of experience in the software industry, preferably at SaaS companies.
- Ability to liaise effectively with customers and regional teams or leadership.
- Ability to deliver technical presentations effectively.
- Flexibility in working hours to accommodate the company’s global presence.
- Occasional travel to visit customers in the DACH region.
- Native German speaker, with reading, writing, and speaking ability.
- Fluent English, with reading, writing, and speaking ability.
Responsibilities
- Act as a trusted advisor and first point of escalation for customers.
- Help customers create adoption and rollout plans for embedding the JFrog Platform.
- Explore customer use cases and opportunities for product expansion.
- Support customer loyalty and monitor customer health, NPS, and CSAT.
- Advise customers on platform best practices and help them maintain a healthy platform.
- Formulate and deliver customer projects to agreed timelines.
- Coordinate with Solution Engineering and Professional Services to complete customer projects.
- Support the sales team with customer strategy, renewals, and upsells.
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